Service Advisor Foundations

(In - Person)

Saturday, Feb 7th, 2026 8:00 AM - 5:00 PM PST

SSF Irvine Training Facility 

14250 Myford Rd Irvine, CA 92606

REGISTER NOW

Instructor: Coralee Zueff

OVERVIEW
Too often, brand-new service advisors are placed in training built for more experienced professionals—skipping the essential groundwork they need to feel confident on day one. This interactive, full-day workshop is designed specifically for true beginners. We will build core skills step-by-step, ensuring participants leave with a solid understanding of repair shop operations, customer communication, and the fundamentals of creating repair orders and estimates.

LEARNING OBJECTIVES

Participants will walk away confident in:
● Creating accurate work orders, estimates, and invoices
● Understanding how repair shops flow day-to-day
● Explaining maintenance and common vehicle systems in customer-friendly language
● Communicating effectively with customers and the shop team

WHO THIS IS FOR
From technicians stepping out of the shop and into the service lane, to advisors joining from other industries, to family members pitching in to help the business grow, this class is for you.

ZF BMW / Audi Transmission Maintenance, Diagnostics, and Overhaul

(In - Person)

Saturday, Feb 7th, 2026 8:00 PM - 5:00 PM EST

SSF Kennesaw Training Facility 

4105 Royal Drive NW Suite 600 Kennesaw, GA 30144

REGISTER NOW

Instructor: Brian Bay

BMW / Audi Transmission Maintenance, Diagnostics, and Overhaul

BMW and Audi are one of the most popular European vehicles on the road today. With roughly over Ten million units on the road today the need for qualified technicians to work on these vehicles has never been greater. At the heart of these vehicles lies the ZF 6 & 8 HP transmissions.

Building transmissions and gear drive systems is at the heart of what ZF does, and throughout its history, ZF has been at the forefront of pushing transmission technology forward. With these technological and engineering advancements, staying up to date on the latest diagnostic and overhaul procedures is critical.

During this training, participants can expect to learn procedures that will aid them with not only understanding how ZF 6HP and 8HP transmissions operate within BMW and Audi vehicles lines, but with maintaining, diagnosing, and repairing these transmissions in a real-world environment. Additionally, this training gives participants the chance to apply the knowledge that they have gained in the classroom setting to an 8HP transmission, under the guidance of a ZF Technical Trainer. 

Duration: 8 hour

After completing this training, the participant will be able to:

• List internal components of the 6HP and 8HP transmissions

• Describe differences between pressure regulators and solenoids

• Identify the different characteristics of pressure regulators

• Differentiate between mechatronic types

• Explain the shifting strategy of the ZF 6HP and 8HP transmissions

• Explain an oil change service procedure

• Analyze transmission adaptation values

• Explain adaptation values to assist in the diagnostic procedure

• Identify the most common failures of the ZF 6HP and 8HP transmissions

• Identify the torque flow of all gears

• Review the disassembly and assembly process of the 6HP and 8HP transmissions

• Review the disassembly and assembly process of ZF mechatronics

ZF Torque Converter Identification and Diagnostics. 

Free Webinar 

Weds, Feb 11th, 2026 12:00 PM PST - 3:00 PM EST

1 Hour Webinar

REGISTER NOW

Instructor: Brian Bay

Transmissions are a significant and often misdiagnosed component of a passenger vehicle. One reason for this is the lack of understanding of its essential components. In this class, we will examine the operation of the torque converter and its role within the transmission system. What are the inner parts of a torque converter, and what do they do? We will delve into everyday issues and how to diagnose the TQ properly in a modern transmission. Join us as we have an insightful look into the world of the Torque Converter.

After completing this training, the participant will be able to:

•      Identify the internal components of a torque converter.

•      Describe how a torque converter operates.

•      Be familiar with common failures associated with torque converters.

•      Have a basic knowledge of how to diagnose a torque converter.

Mercedes-Benz Xentry – Factory-level Diagnostics and Resources 

2 Day Webinar (4 Hours Total)

 

Instructor: Dennis Woll

Course Format – 2 Day - 4-Hour Webinar 

Feb 10th ( 2 Hours ) & Feb 12th ( 2 Hours )

 6:00PM-8:00PM EST

REGISTER NOW

Course Description

Ready to take your Mercedes-Benz diagnostics to the next level? This course provides technicians with a practical, in-depth understanding of the Mercedes-Benz XENTRY Diagnostic System and how to use it effectively for accurate, efficient vehicle diagnosis. Real-world case studies will show you how to navigate XENTRY’s interface, interpret guided test logic, and leverage live data, actuation tests, and control unit information to diagnose complex faults. Emphasis is placed on diagnostic workflow, helping technicians move beyond code reading to confident root-cause diagnosis using factory diagnostic procedures.

Not a factory information or scan tool user? This class will provide examples of alternatives to factory resources with examples from AllData, iSCAN, OPUS IVS, TopDon and more.

What you will learn:

What you can and can’t do with aftermarket scan tools
The Xentry Advantage – How factory tooling can help you fix MB vehicles faster
How MB Factory Service Information can help with more than just repair instructions
Mercedes-Benz diagnostic features such as DAS, ISP, HHT, and more…

48-Volt Electrical Systems in European Vehicles

(Webinar)

Tuesday, Feb 17th, 2026 6:00-8:00PM PST

 

REGISTER NOW

Instructor: Carl Stutz

OVERVIEW

This training provides a comprehensive technical overview of 48-volt automotive electrical architectures as implemented across major German manufacturers, with forward-looking discussion on the industry’s progression toward expanded and fully integrated 48-volt vehicle systems. Participants will examine how 48-volt technology bridges the gap between conventional 12-volt systems and high-voltage electrification, enabling improved efficiency, performance, and emissions compliance without the complexity of full hybrid or BEV platforms.

Attendee Takeaways:

 

Understand the purpose and advantages of 48-volt systems versus traditional 12-volt and high-voltage architectures.

Identify common 48-volt components, including belt-driven starter generators (BSG), integrated starter generators (ISG), DC/DC converters, and lithium-ion batteries.

Compare manufacturer-specific implementation strategies across German OEMs and Tesla, including packaging, control logic, and redundancy.

Explain how 48-volt systems support engine-off coasting, torque assist, regenerative braking, and load reduction.

Recognize safety considerations and service procedures unique to 48-volt systems, including isolation, shutdown, and fault handling.

Interpret diagnostic data and common fault patterns related to 48-volt energy storage and charging systems.

Evaluate how 48-volt technology enables future features such as electrified auxiliaries, electric boosting, and zonal electrical architectures.

Gain insight into the industry trend toward expanded or vehicle-wide 48-volt systems as a stepping stone toward higher levels of electrification.

Service Advisor Foundations

(In - Person)

Saturday, Feb 21th, 2026 8:00 AM - 5:00 PM PST

Junipero Serra Porsche & Mercedes - Benz

365 87th St, Daly City, CA 94015, USA

REGISTER NOW

Instructor: Coralee Zueff

OVERVIEW
Too often, brand-new service advisors are placed in training built for more experienced professionals—skipping the essential groundwork they need to feel confident on day one. This interactive, full-day workshop is designed specifically for true beginners. We will build core skills step-by-step, ensuring participants leave with a solid understanding of repair shop operations, customer communication, and the fundamentals of creating repair orders and estimates.

LEARNING OBJECTIVES

Participants will walk away confident in:
● Creating accurate work orders, estimates, and invoices
● Understanding how repair shops flow day-to-day
● Explaining maintenance and common vehicle systems in customer-friendly language
● Communicating effectively with customers and the shop team

WHO THIS IS FOR
From technicians stepping out of the shop and into the service lane, to advisors joining from other industries, to family members pitching in to help the business grow, this class is for you.

BMW Engine Electronics: System Operation, Strategy, and Diagnostics

Tuesday Feb 24th, 6-8PM PST

Thursday Feb 26th, 6-8PM PST

4-Hour Webinar ( 2 - Day Webinar 2 hours each )

REGISTER NOW

Instructor: Carl Stutz

OVERVIEW

This training provides a comprehensive overview of modern BMW engine electronics and engine management systems, focusing on how electronic control strategies regulate engine performance, efficiency, and emissions. Participants will explore the interaction between air management, fuel delivery, and ignition timing, and how these core systems are enhanced by BMW-specific technologies such as VANOS and Valvetronic.

The course emphasizes system operation, control logic, and cause-and-effect relationships, helping technicians understand how sensor inputs, control modules, and actuators work together to manage engine load and combustion. Emissions control strategies and their integration into overall engine management will also be covered, providing a solid foundation for accurate diagnostics and effective repairs.

 

Attendee Takeaways:

Explain how BMW engine control modules calculate and manage air, fuel, and ignition to meet performance and emissions targets.

Describe the operating principles and control strategies of VANOS and Valvetronic systems and their role in engine load control.

Identify key sensors and actuators involved in BMW engine electronics and understand how their inputs and outputs influence engine operation.

Understand the relationship between engine management systems and emissions control components, including how faults affect drivability and compliance.

Apply system-level thinking to diagnose engine performance concerns using cause-and-effect logic rather than component swapping.

Build a strong conceptual foundation that supports advanced diagnostics, service procedures, and future BMW powertrain technologies.

Mercedes-Benz Diesel Engines

(In - Person)

Saturday, Feb 28th, 2026 8:00 AM - 5:00 PM EST

Autobahn Performance

698 NE 45th St fl 3334, Oakland Park, FL 33334, USA

REGISTER NOW

Instructor: Dennis Woll – Mercedes-Benz Technician / Technical Specialist

The Mercedes-Benz OM642 V6 and OM651 inline-4 diesel engines are commonly seen in platforms such as Sprinter, E-Class, ML/GL, and other Mercedes-Benz diesel applications. Through a systems-based and diagnostic-driven approach, class participants will explore engine architecture, fuel delivery, air management, emissions control, and common failure modes unique to these platforms.

The course emphasizes real-world diagnosis, test-first strategies, and service best practices using factory service information and OEM-level diagnostics using a variety of OEM and aftermarket tools and resources. Technicians will leave with the confidence to accurately diagnose performance complaints, drivability issues, fault codes, and emissions-related failures commonly encountered in these complex vehicles.

At the end of this course technicians will be able to:

Identify common OM642 and OM651 failures and apply proven service solutions
Describe how Mercedes-Benz common-rail diesel fuel and air management systems operate under varying conditions
Diagnose tricky fuel, air, and emissions-related drivability complaints using live data and fault logic
Test and verify fuel system performance, including low and high fuel pressure systems operation and fuel injection system
Tackle turbo / boost control issues with proven strategies
Diagnose and repair EGR and emissions system faults
Use a structured diagnostic approach that reduces comebacks and unnecessary parts replacement

EV Level 1 Electrical/Hybrid Vehicle Awareness Training

Webinar 

Monday Feb 2nd - Wednesday Feb 4th, 2026

3-day live webinar held on Monday, Tuesday, and Wednesday from 6:00 PM – 7:30 PM PST.

REGISTER NOW

Instructor: Dirk Fuchs

This online course is designed for shop owners, service writers, and technicians looking to build a strong foundation in Hybrid and Electric Vehicle technology.

You’ll learn EV & Hybrid system awareness, safety procedures, PPE requirements, diagnostic basics, high-voltage system repair fundamentals, and detailed battery architecture. The training follows European ECE-R100 guidelines while also covering key U.S. recommendations such as OSHA, NFPA, and SAE.

All sessions are led by ACTA-certified instructors with extensive real-world experience.

Financial vs Managerial Accounting

Webinar 

Thursday Feb 19th, 6-8PM

Thursday Feb 26th, 6-8PM

4-Hour Webinar ( 2 - Day Webinar 2 hours each )

REGISTER NOW

Instructor: Dutch Silverstein

Description: This course will highlight the different types of accounting for shop owners and show which method is appropriate for day to day operations

Course Goal: At the end of this course, the student will be able to define and understand the difference between Financial and Managerial Accounting. He or she will be introduced to the three primary financial statements that every business requires: The Income Statement (also known as the Profit and Loss Statement),  the Balance Sheet and the Cash Flow Statement. The student will review shop financial fundamentals to include but not be limited to Margin, Markup, Key Performance Indicators and time permitting, what it takes to calculate shop labor rate. 

The Guest X Blueprint

2 Hour Webinar 

Tuesday Mar 3rd, 2026

6:00PM-8:00PM PST

REGISTER NOW

Instructor: Josh Parnell

The Guest X Blueprint - A complete, hospitality-driven training experience that equips your team to convert callers into guests, deliver a premium and personalized check-in, guide customers through an educational and trust-centered sales process, and provide world-class service long after the “yes.”

At the end of this course you will be able to:

Establish a world-class service culture 
Change your organization's mindset from customerto guest
Increase service volume with effective communication skills 
Implement a new check-in process that personalizes and elevates the guest experience
Establish an evidence-based sales process that builds life-long loyalty

48-Volt Electrical Systems in European Vehicles

(Webinar)

Thursday, Mar 5th, 2026 6:00-8:00PM EST

 

REGISTER NOW

Instructor: Carl Stutz

OVERVIEW

This training provides a comprehensive technical overview of 48-volt automotive electrical architectures as implemented across major German manufacturers, with forward-looking discussion on the industry’s progression toward expanded and fully integrated 48-volt vehicle systems. Participants will examine how 48-volt technology bridges the gap between conventional 12-volt systems and high-voltage electrification, enabling improved efficiency, performance, and emissions compliance without the complexity of full hybrid or BEV platforms.

Attendee Takeaways:

 

Understand the purpose and advantages of 48-volt systems versus traditional 12-volt and high-voltage architectures.

Identify common 48-volt components, including belt-driven starter generators (BSG), integrated starter generators (ISG), DC/DC converters, and lithium-ion batteries.

Compare manufacturer-specific implementation strategies across German OEMs and Tesla, including packaging, control logic, and redundancy.

Explain how 48-volt systems support engine-off coasting, torque assist, regenerative braking, and load reduction.

Recognize safety considerations and service procedures unique to 48-volt systems, including isolation, shutdown, and fault handling.

Interpret diagnostic data and common fault patterns related to 48-volt energy storage and charging systems.

Evaluate how 48-volt technology enables future features such as electrified auxiliaries, electric boosting, and zonal electrical architectures.

Gain insight into the industry trend toward expanded or vehicle-wide 48-volt systems as a stepping stone toward higher levels of electrification.

The Guest X Blueprint

2 Hour Webinar 

Tuesday Mar 10th, 2026

6:00PM-8:00PM EST

REGISTER NOW

Instructor: Josh Parnell

The Guest X Blueprint - A complete, hospitality-driven training experience that equips your team to convert callers into guests, deliver a premium and personalized check-in, guide customers through an educational and trust-centered sales process, and provide world-class service long after the “yes.”

At the end of this course you will be able to:

Establish a world-class service culture 
Change your organization's mindset from customerto guest
Increase service volume with effective communication skills 
Implement a new check-in process that personalizes and elevates the guest experience
Establish an evidence-based sales process that builds life-long loyalty

Get on the Bus – Effective Strategies for Vehicle Network Diagnosis (EST)

2 Day Webinar (4 Hours Total)

Instructor: Dennis Woll

Course Format – 2 Day - 4-Hour Webinar 

Mar 10th ( 2 Hours ) & Mar 12th ( 2 Hours )

 6:00PM-8:00PM EST

REGISTER NOW

Class Description:

Vehicle communication networks are the backbone of the advanced modern vehicle. This course explores the evolution of automotive communication networks across all vehicle makes and models, giving technicians a practical understanding of how vehicle modules communicate, share data, and coordinate system operation. Moving from early serial communication through modern networks such as CAN, MOST and FlexRay, the class focuses on what defines a network, how topology influences communication, and how to identify and test individual nodes. Emphasis is placed on real-world diagnostics, helping technicians move beyond fault codes to understand the “conversation” occurring on the network—why it matters, how it fails, and how to test it effectively.

What you will Learn:

Diagnose network faults quickly and effectively
Define the components of a Network including configurations, communication strategies, hierarchies, and more
Navigate network topology – the roadmap of communication systems
Network gateways and how they affect diagnosis
K-Line Operation and Testing
Local interconnect network (LIN) Bus operation and testing
Controller area network (CAN) Operation and Description
CAN DNA - Identifying the Conversation
The "Three P's" of CAN
Advanced diagnostic strategies for tricky communication faults
Advanced Networks including MOST, FlexRay and more…

Beyond the Price: Mastering Value-Driven Sales for Service Advisors Webinar

Online Webinar
Wednesday, Mar 18, 2026 6:00 PM - 8:00 PM EST

REGISTER NOW

Instructor: Coralee Zueff

As a service advisor, one of the most stressful and time-consuming parts of your day is dealing with the constant flow of calls and walk-ins asking for estimates and quotes. With a never-ending to-do list, these interruptions can throw you off track and disrupt your focus. Some shops enforce a "no estimates over the phone" policy, forcing advisors to repeatedly say "no," while others may find themselves bogged down creating estimates that never get approved—leading to frustration and wasted time. The key to reducing this stress and gaining more customers lies in knowing how to handle quote requests effectively. In this class, you’ll learn how to respond to estimate inquiries in a way that builds trust, maximizes your time, and attracts quality customers.

What you’ll learn:

● What customers really mean when asking for a quote—and how to understand their true needs.

● How to distinguish between price shoppers and potential long-term customers—and when to invest your time.

● The best times to present estimates—without overwhelming yourself or wasting time.

● 5 types of estimates and when to use each one—whether over the phone or for vehicles already in the shop.

By the end of this class, you’ll be equipped with the tools and strategies to handle price inquiries more efficiently, reduce stress, and increase your chances of converting inquiries into loyal customers.

Mercedes-Benz Chassis Control Systems ( In- Person )

Saturday Mar 21st, 2026

SSF Training Center (Kennesaw)

4105 Royal Dr NW suite 600, Kennesaw, GA 30144, USA

 8:00AM-5:00PM EST

REGISTER NOW

Instructor: Dennis Woll 

Course Description

This advanced course provides technicians with a comprehensive understanding of Mercedes-Benz electronic chassis control systems, focusing on electronically controlled suspension, ride height management, and damping systems. Participants will learn how Mercedes-Benz integrates level sensing, adaptive damping, and networked control modules to balance ride comfort, handling, and vehicle stability.

Using real-world case studies and diagnostic workflows, this course emphasizes accurate fault isolation, leak diagnosis, and system verification, moving beyond parts replacement to root-cause repair. Technicians will develop the skills needed to confidently diagnose and service common Mercedes-Benz chassis system failures found in passenger vehicles and SUVs.

Explain how Mercedes-Benz electronic chassis control systems function and interact
Diagnose and repair MB hydraulic Active Body Control & Magic Body Control systems
Identify key components involved in ride height, damping, and pressure control
Diagnose air suspension leaks and electronic damping faults using a structured approach
Test and verify ride height sensors, compressors, valve blocks, and dampers
Recognize common failure patterns and apply effective repair strategies
Validate repairs through calibration, live data review, and road testing

EV Level 1 Electrical/Hybrid Vehicle Awareness Training

Saturday, Mar 14th, 2026 09:00 AM - 04:00 PM PST

SSF Training Center
14250 Myford Rd, Irvine, CA 92606, USA

REGISTER NOW

Instructor: Dirk Fuchs

The purpose of this Statement of Work (SOW) is to outline the work, responsibilities, and deliverables required by each party to successfully deliver the Automotive High Voltage Certification Training – Level 1, accredited by the Institute of the Motor Industry (IMI), for SSF.

BMW Maintenance 101: What Every New Tech and Advisor Should Know - Webinar

Tuesday, March 24th, 2026 

Time 6:00PM - 8:00PM PST

REGISTER NOW

Please note that registration must be completed by 12:00 PM PST on the day prior to the webinar's start.

Webinar Hosted by: Carl Stutz

BMW Maintenance Essentials is a foundational training webinar designed for entry-level technicians and service advisors working with BMW vehicles. This course provides a structured overview of routine maintenance procedures across multiple BMW platforms, with a focus on performing services correctly, efficiently, and consistently.

In addition to core maintenance workflows, the course emphasizes inspection best practices and common wear patterns technicians and advisors should recognize during basic services. Attendees will learn how to identify potential future repair needs, understand why they occur, and communicate findings clearly to support informed service recommendations and customer trust.

Attendee Takeaways:

Understand BMW-specific maintenance intervals, service concepts, and inspection expectations

Perform common maintenance procedures with awareness of BMW design characteristics and service considerations

Identify typical wear items and failure patterns encountered during routine maintenance visits

Recognize warning signs that indicate potential upsell or future service opportunities

Differentiate between normal wear, developing concerns, and immediate service needs

Improve inspection consistency and documentation during basic maintenance services

Strengthen communication between technicians and service advisors using accurate technical observations

Build customer value by linking maintenance findings to preventive and corrective service recommendations

JLR Body Systems, Networking and Immobilization - Webinar

Wedsnday, March 25th, 2026 

Time 6:00PM - 8:00PM EST

REGISTER NOW

Please note that registration must be completed by 12:00 PM PST on the day prior to the webinar's start.

Webinar Hosted by: Tom Morgan

Troubleshoot common issues related to vehicle networking and security.
• Understand the fundamental principles of automotive network communication protocols using diagnostic tools
• Network signal analysis (CAN, LIN)
• Diagnosing "No Start" conditions related to immobilizer
• Introduction of Dealer Diagnostic Tools for network and immobilizer diagnostics
• Execute key programming and immobilizer component replacement procedures.

Limitless Leadership & Service Excellence: Building Teams that Inspire and Deliver ( In-Person ) 

Saturday Mar 28th, 2026

8:00AM-5:00PM EST

Euromotive Performance

2621 N Dixie Hwy, Pompano Beach, FL 33064, USA

REGISTER NOW

Instructor: Josh Parnell

Limitless Leadership is an immersive 8-hour training that equips leaders with the mindset, communication skills, coaching tools, and strategic frameworks needed to inspire teams, drive performance, and create lasting organizational impact. Through practical exercises and transformational concepts, from vision casting and effective delegation to innovation, change management, and action-driven leadership, participants leave empowered to lead with purpose, clarity, and confidence.

 

At the end of this course you will be able to:

Lead a mindset change in your organization
Streamline communication between team members
Improve shop performance, efficiency and proficiency with strategic frameworks that motivate and inspire your team
Effectively coach team members and delegate responsibility through a framework of clear expectations and accountability

BMW Engine Electronics: System Operation, Strategy, and Diagnostics

Tuesday Mar 31st, 6-8PM EST

Thursday Apr 2nd, 6-8PM EST

4-Hour Webinar ( 2 - Day Webinar 2 hours each )

REGISTER NOW

Instructor: Carl Stutz

OVERVIEW

This training provides a comprehensive overview of modern BMW engine electronics and engine management systems, focusing on how electronic control strategies regulate engine performance, efficiency, and emissions. Participants will explore the interaction between air management, fuel delivery, and ignition timing, and how these core systems are enhanced by BMW-specific technologies such as VANOS and Valvetronic.

The course emphasizes system operation, control logic, and cause-and-effect relationships, helping technicians understand how sensor inputs, control modules, and actuators work together to manage engine load and combustion. Emissions control strategies and their integration into overall engine management will also be covered, providing a solid foundation for accurate diagnostics and effective repairs.

 

Attendee Takeaways:

Explain how BMW engine control modules calculate and manage air, fuel, and ignition to meet performance and emissions targets.

Describe the operating principles and control strategies of VANOS and Valvetronic systems and their role in engine load control.

Identify key sensors and actuators involved in BMW engine electronics and understand how their inputs and outputs influence engine operation.

Understand the relationship between engine management systems and emissions control components, including how faults affect drivability and compliance.

Apply system-level thinking to diagnose engine performance concerns using cause-and-effect logic rather than component swapping.

Build a strong conceptual foundation that supports advanced diagnostics, service procedures, and future BMW powertrain technologies.

EV Level 1 Electrical/Hybrid Vehicle Awareness Training

Webinar 

Monday Apr 6th - Wednesday Apr 8th, 2026

3-day live webinar held on Monday, Tuesday, and Wednesday from 6:00 PM – 7:30 PM PST.

REGISTER NOW

Instructor: Dirk Fuchs

This online course is designed for shop owners, service writers, and technicians looking to build a strong foundation in Hybrid and Electric Vehicle technology.

You’ll learn EV & Hybrid system awareness, safety procedures, PPE requirements, diagnostic basics, high-voltage system repair fundamentals, and detailed battery architecture. The training follows European ECE-R100 guidelines while also covering key U.S. recommendations such as OSHA, NFPA, and SAE.

All sessions are led by ACTA-certified instructors with extensive real-world experience.

Mercedes-Benz Diesel Engines

(In - Person)

Saturday, Feb 28th, 2026 8:00 AM - 5:00 PM PST

SSF Training Center (Irvine)

14250 Myford Rd, Irvine, CA 92606, USA

REGISTER NOW

Instructor: Dennis Woll – Mercedes-Benz Technician / Technical Specialist

The Mercedes-Benz OM642 V6 and OM651 inline-4 diesel engines are commonly seen in platforms such as Sprinter, E-Class, ML/GL, and other Mercedes-Benz diesel applications. Through a systems-based and diagnostic-driven approach, class participants will explore engine architecture, fuel delivery, air management, emissions control, and common failure modes unique to these platforms.

The course emphasizes real-world diagnosis, test-first strategies, and service best practices using factory service information and OEM-level diagnostics using a variety of OEM and aftermarket tools and resources. Technicians will leave with the confidence to accurately diagnose performance complaints, drivability issues, fault codes, and emissions-related failures commonly encountered in these complex vehicles.

At the end of this course technicians will be able to:

Identify common OM642 and OM651 failures and apply proven service solutions
Describe how Mercedes-Benz common-rail diesel fuel and air management systems operate under varying conditions
Diagnose tricky fuel, air, and emissions-related drivability complaints using live data and fault logic
Test and verify fuel system performance, including low and high fuel pressure systems operation and fuel injection system
Tackle turbo / boost control issues with proven strategies
Diagnose and repair EGR and emissions system faults
Use a structured diagnostic approach that reduces comebacks and unnecessary parts replacement

Mercedes-Benz Xentry – Factory-level Diagnostics and Resources 

2 Day Webinar (4 Hours Total)

 

Instructor: Dennis Woll

Course Format – 2 Day - 4-Hour Webinar 

Apr 14th ( 2 Hours ) & Apr 17th ( 2 Hours )

 6:00PM-8:00PM PST

REGISTER NOW

Course Description

Ready to take your Mercedes-Benz diagnostics to the next level? This course provides technicians with a practical, in-depth understanding of the Mercedes-Benz XENTRY Diagnostic System and how to use it effectively for accurate, efficient vehicle diagnosis. Real-world case studies will show you how to navigate XENTRY’s interface, interpret guided test logic, and leverage live data, actuation tests, and control unit information to diagnose complex faults. Emphasis is placed on diagnostic workflow, helping technicians move beyond code reading to confident root-cause diagnosis using factory diagnostic procedures.

Not a factory information or scan tool user? This class will provide examples of alternatives to factory resources with examples from AllData, iSCAN, OPUS IVS, TopDon and more.

What you will learn:

What you can and can’t do with aftermarket scan tools
The Xentry Advantage – How factory tooling can help you fix MB vehicles faster
How MB Factory Service Information can help with more than just repair instructions
Mercedes-Benz diagnostic features such as DAS, ISP, HHT, and more…

BMW End-to-End Diagnostics & Maintenance Workshop

Instructor: Carl Stutz

8:00-5:00PM EST

8-Hour In-Person

Register Now

Class Description:

BMW End-to-End Diagnostics & Maintenance Workshop is an in-person, hands-on technical training focused on advanced diagnostic strategy and service workflows for modern BMW vehicles. The course emphasizes a system-level approach to diagnosis, leveraging ISTA, energy diagnosis principles, engine electronics analysis, 48-volt system operation, and maintenance-driven fault identification.

Participants will learn how BMW vehicle systems interact across power, communication, and control domains, and how faults can propagate between systems. Through guided instruction, live demonstrations, and real-world case studies, attendees will build a structured, repeatable diagnostic process that improves accuracy, efficiency, and confidence when working on complex BMW platforms. This training is designed to stand alone as a comprehensive diagnostic experience while delivering practical skills that can be immediately applied in the shop environment.

Attendee Takeaways:

Develop a system-level diagnostic mindset for modern BMW vehicles, rather than component-by-component troubleshooting

Gain confidence navigating ISTA workflows, test plans, and guided diagnostics to improve efficiency and accuracy

Understand energy diagnosis principles, including battery management, parasitic draw analysis, and power distribution faults

Diagnose engine electronics systems by analyzing air, fuel, ignition, VANOS, Valvetronic, and emissions interactions

Identify and service 48-volt mild hybrid systems, including system architecture, safety considerations, and common failure patterns

Recognize how routine maintenance procedures can reveal diagnostic opportunities and prevent repeat repairs

Apply best practices for fault prioritization, test sequencing, and verification of repairs

Leave with a repeatable diagnostic strategy that can be immediately implemented in the shop

EV Level 1 Electrical/Hybrid Vehicle Awareness Training

Webinar 

Monday June 1st - Wednesday June 3rd, 2026

3-day live webinar held on Monday, Tuesday, and Wednesday from 6:00 PM – 7:30 PM EST.

REGISTER NOW

Instructor: Dirk Fuchs

This online course is designed for shop owners, service writers, and technicians looking to build a strong foundation in Hybrid and Electric Vehicle technology.

You’ll learn EV & Hybrid system awareness, safety procedures, PPE requirements, diagnostic basics, high-voltage system repair fundamentals, and detailed battery architecture. The training follows European ECE-R100 guidelines while also covering key U.S. recommendations such as OSHA, NFPA, and SAE.

All sessions are led by ACTA-certified instructors with extensive real-world experience.

EV Level 1 Electrical/Hybrid Vehicle Awareness Training

Webinar 

Monday Sept 14th - Wednesday Sept 16th, 2026

3-day live webinar held on Monday, Tuesday, and Wednesday from 6:00 PM – 7:30 PM EST.

REGISTER NOW

Instructor: Dirk Fuchs

This online course is designed for shop owners, service writers, and technicians looking to build a strong foundation in Hybrid and Electric Vehicle technology.

You’ll learn EV & Hybrid system awareness, safety procedures, PPE requirements, diagnostic basics, high-voltage system repair fundamentals, and detailed battery architecture. The training follows European ECE-R100 guidelines while also covering key U.S. recommendations such as OSHA, NFPA, and SAE.

All sessions are led by ACTA-certified instructors with extensive real-world experience.

Limitless Leadership & Service Excellence: Building Teams that Inspire and Deliver ( In-Person ) 

Saturday Aug 15th, 2026

8:00AM-5:00PM EST

SSF Training Center (Kennesaw)

4105 Royal Dr NW suite 600, Kennesaw, GA 30144, USA

REGISTER NOW

Instructor: Josh Parnell

Limitless Leadership is an immersive 8-hour training that equips leaders with the mindset, communication skills, coaching tools, and strategic frameworks needed to inspire teams, drive performance, and create lasting organizational impact. Through practical exercises and transformational concepts, from vision casting and effective delegation to innovation, change management, and action-driven leadership, participants leave empowered to lead with purpose, clarity, and confidence.

 

At the end of this course you will be able to:

Lead a mindset change in your organization
Streamline communication between team members
Improve shop performance, efficiency and proficiency with strategic frameworks that motivate and inspire your team
Effectively coach team members and delegate responsibility through a framework of clear expectations and accountability

ZF Electronic Power Steering Systems.

Free Webinar 

Weds, Mar 25th, 2026 12:00 PM - 3:00 PM EST

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Instructor: Brian Bay

Electronic Power Steering Systems.

1 Hour Webinar

Gone are the days of the hydraulically operated steering racks. Today’s modern cars are switching to electrically assisted steering systems and the tremendous advantages they offer compared to the vehicles of old. With all the modern safety and driver-assist functions integrated into today’s vehicles, electronic steering is playing a significant role. In this class, we will examine the EPS system and how it functions.

 After completing this training, the participant will be able to:

• Describe the power steering system operations.

• Cover the advantages of EPS vs hydraulic steering systems.

• Common issues associated with EPS systems and diagnostics.

• A working knowledge of how EPS relates to other vehicle systems

ZF Electronification of the Chassis (A Step into Autonomous Vehicles) -

Free Webinar 

Weds, Apr 1st , 2026 12:00 PM - 3:00 PM EST

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Instructor: Brian Bay

Electronification of the Chassis (A Step into Autonomous Vehicles):

1 Hour Webinar

With the electronification of the chassis, understanding of the OE design across multiple systems has become even more critical in daily shop repairs. This class explores the correlation between these systems and electromechanical components.  ADAS, electronic shock, Smart chassis, and electronic steering are all new terms that shops need to be aware of and properly diagnose. 4-wheel steer, another new but old term that was not introduced to the market again. What makes this class important for a technician is the ability to leave with an understanding of how these changes influence the design of parts and knowledge of fault codes to diagnose the daily repairs needed properly. 

 After completing this training, the participant will be able to: 

Describe common failures related to the electric steering system
Explain the correlation between fault codes
Describe the collaboration between steering and transmission issues
List proper equipment for alignment and diagnostics
Describe Smart Chassis 

JLR Body Systems, Networking and Immobilization - Webinar

Wedsnday, Apr 15th, 2026 

Time 6:00PM - 8:00PM PST

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Please note that registration must be completed by 12:00 PM PST on the day prior to the webinar's start.

Webinar Hosted by: Tom Morgan

Troubleshoot common issues related to vehicle networking and security.
• Understand the fundamental principles of automotive network communication protocols using diagnostic tools
• Network signal analysis (CAN, LIN)
• Diagnosing "No Start" conditions related to immobilizer
• Introduction of Dealer Diagnostic Tools for network and immobilizer diagnostics
• Execute key programming and immobilizer component replacement procedures.

Service Advisor Foundations

(In - Person)

Saturday, Apr 11th, 2026 8:00 AM - 5:00 PM EST

SSF Kennesaw Training Facility

4105 Royal Drive NW Suite 600 Kennesaw, GA 30144

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Instructor: Coralee Zueff

OVERVIEW
Too often, brand-new service advisors are placed in training built for more experienced professionals—skipping the essential groundwork they need to feel confident on day one. This interactive, full-day workshop is designed specifically for true beginners. We will build core skills step-by-step, ensuring participants leave with a solid understanding of repair shop operations, customer communication, and the fundamentals of creating repair orders and estimates.

LEARNING OBJECTIVES

Participants will walk away confident in:
● Creating accurate work orders, estimates, and invoices
● Understanding how repair shops flow day-to-day
● Explaining maintenance and common vehicle systems in customer-friendly language
● Communicating effectively with customers and the shop team

WHO THIS IS FOR
From technicians stepping out of the shop and into the service lane, to advisors joining from other industries, to family members pitching in to help the business grow, this class is for you.

ZF Modern Braking and Electronic Steering Diagnostics & Overview

In-Person

Weds, Apr 18th , 2026 8:00 AM - 5:00 PM EST

Autobahn Performance

698 NE 45th ST, Oakland Park, FL 33334

REGISTER NOW

Instructor: Brian Bay

Modern Braking and Electronic Steering Diagnostics & Overview

Now days it seems all the focus is all about fuel economy, future technology, the new and improved ways to drive our vehicle forward, and the environmental impacts. These are all great topics and very important to the automotive industry today. Let’s not forget though, something has to still bring all these great leaps forward to a stop. Gone are also the days of the hydraulicly operated steering racks. Today’s modern cars are switching to the electrically assisted steering systems and the wonderful advantages it offers compared to the vehicles of old. With all the modern safety and driver assist functions integrated it today’s vehicles, electronic steering is playing a major role. In this class we will examine the electronic braking & steering systems in todays modern vehicles and what the future holds for tomorrow’s technicians.  

 

Time: 8 Hours

After completing this training, the participant will be able to:

·  Describe the power steering system operations.

· Cover the advantages of EPS vs hydraulic steering systems.

· Common issues associated with EPS systems and diagnostics.

· A working knowledge of how EPS relates to other vehicle systems.

· Describe braking technology.

· Diagnose ABS errors.

· Identify noise issues.

· Explain electrical park brake systems.

· Describe proper mechanical release of electrical brake system.

· Describe collaboration between brakes and diver assist function.

· Diagnose brake systems and errors.

· List braking components and their functions.

· Explain assistance-based emergency braking.

· Describe common brake pads installation errors.

· Identify causes for premature damage.

· Understanding the consequences of a worn-out rotor.

Inside ISTA & TIS: BMW's Diagnostic and Service Platforms 

(Webinar)

REGISTER NOW

Tuesday, Apr 21st, 2026 6:00 PM - 8:00 PM PST

Please note that registration must be completed by 12:00 PM PST on the day prior to the webinar's start.

Webinar Hosted by: Carl Stutz

Inside ISTA & TIS: BMW's Diagnostic and Service Platforms
Join us for a focused, high-impact webinar designed to get you up to speed with BMW’s diagnostic tools and workflows. Whether you're new to ISTA or looking to sharpen your skills, this session will cover everything from software navigation to module coding and common repair strategies.”

After completing this training, the participant will be able to:

• Navigate BMW ISTA and TIS platforms
• Understand control module communication and fault diagnosis
• Perform service functions and maintenance procedures
• Explain the basics of programming and coding
• Apply real-world ISTA repair use cases and best practices

Mercedes-Benz Chassis Control Systems ( In- Person )

Saturday May 2nd, 2026

Junipero Serra Porsche & Mercedes - Benz

365 87th St, Daly City, CA 94015, USA

8:00AM-5:00PM PST

REGISTER NOW

Instructor: Dennis Woll 

Course Description

This advanced course provides technicians with a comprehensive understanding of Mercedes-Benz electronic chassis control systems, focusing on electronically controlled suspension, ride height management, and damping systems. Participants will learn how Mercedes-Benz integrates level sensing, adaptive damping, and networked control modules to balance ride comfort, handling, and vehicle stability.

Using real-world case studies and diagnostic workflows, this course emphasizes accurate fault isolation, leak diagnosis, and system verification, moving beyond parts replacement to root-cause repair. Technicians will develop the skills needed to confidently diagnose and service common Mercedes-Benz chassis system failures found in passenger vehicles and SUVs.

Explain how Mercedes-Benz electronic chassis control systems function and interact
Diagnose and repair MB hydraulic Active Body Control & Magic Body Control systems
Identify key components involved in ride height, damping, and pressure control
Diagnose air suspension leaks and electronic damping faults using a structured approach
Test and verify ride height sensors, compressors, valve blocks, and dampers
Recognize common failure patterns and apply effective repair strategies
Validate repairs through calibration, live data review, and road testing

BMW Maintenance 101: What Every New Tech and Advisor Should Know - Webinar

Tuesday, May 5th, 2026 

Time 6:00PM - 8:00PM EST

REGISTER NOW

Please note that registration must be completed by 12:00 PM PST on the day prior to the webinar's start.

Webinar Hosted by: Carl Stutz

BMW Maintenance Essentials is a foundational training webinar designed for entry-level technicians and service advisors working with BMW vehicles. This course provides a structured overview of routine maintenance procedures across multiple BMW platforms, with a focus on performing services correctly, efficiently, and consistently.

In addition to core maintenance workflows, the course emphasizes inspection best practices and common wear patterns technicians and advisors should recognize during basic services. Attendees will learn how to identify potential future repair needs, understand why they occur, and communicate findings clearly to support informed service recommendations and customer trust.

Attendee Takeaways:

Understand BMW-specific maintenance intervals, service concepts, and inspection expectations

Perform common maintenance procedures with awareness of BMW design characteristics and service considerations

Identify typical wear items and failure patterns encountered during routine maintenance visits

Recognize warning signs that indicate potential upsell or future service opportunities

Differentiate between normal wear, developing concerns, and immediate service needs

Improve inspection consistency and documentation during basic maintenance services

Strengthen communication between technicians and service advisors using accurate technical observations

Build customer value by linking maintenance findings to preventive and corrective service recommendations

Get on the Bus – Effective Strategies for Vehicle Network Diagnosis (EST)

2 Day Webinar (4 Hours Total)

Instructor: Dennis Woll

Course Format – 2 Day - 4-Hour Webinar 

May12th ( 2 Hours ) & May 14th ( 2 Hours )

 6:00PM-8:00PM PST

REGISTER NOW

Class Description:

Vehicle communication networks are the backbone of the advanced modern vehicle. This course explores the evolution of automotive communication networks across all vehicle makes and models, giving technicians a practical understanding of how vehicle modules communicate, share data, and coordinate system operation. Moving from early serial communication through modern networks such as CAN, MOST and FlexRay, the class focuses on what defines a network, how topology influences communication, and how to identify and test individual nodes. Emphasis is placed on real-world diagnostics, helping technicians move beyond fault codes to understand the “conversation” occurring on the network—why it matters, how it fails, and how to test it effectively.

What you will Learn:

Diagnose network faults quickly and effectively
Define the components of a Network including configurations, communication strategies, hierarchies, and more
Navigate network topology – the roadmap of communication systems
Network gateways and how they affect diagnosis
K-Line Operation and Testing
Local interconnect network (LIN) Bus operation and testing
Controller area network (CAN) Operation and Description
CAN DNA - Identifying the Conversation
The "Three P's" of CAN
Advanced diagnostic strategies for tricky communication faults
Advanced Networks including MOST, FlexRay and more…

ZF BMW / Audi Transmission Maintenance, Diagnostics, and Overhaul

(In - Person)

Saturday, Jun 20th, 2026 8:00 PM - 5:00 PM PST

SSF Irvine Training Facility 

14250 Myford Rd Irvine, CA 92606

REGISTER NOW

Instructor: Brian Bay

BMW / Audi Transmission Maintenance, Diagnostics, and Overhaul

BMW and Audi are one of the most popular European vehicles on the road today. With roughly over Ten million units on the road today the need for qualified technicians to work on these vehicles has never been greater. At the heart of these vehicles lies the ZF 6 & 8 HP transmissions.

Building transmissions and gear drive systems is at the heart of what ZF does, and throughout its history, ZF has been at the forefront of pushing transmission technology forward. With these technological and engineering advancements, staying up to date on the latest diagnostic and overhaul procedures is critical.

During this training, participants can expect to learn procedures that will aid them with not only understanding how ZF 6HP and 8HP transmissions operate within BMW and Audi vehicles lines, but with maintaining, diagnosing, and repairing these transmissions in a real-world environment. Additionally, this training gives participants the chance to apply the knowledge that they have gained in the classroom setting to an 8HP transmission, under the guidance of a ZF Technical Trainer. 

Duration: 8 hour

After completing this training, the participant will be able to:

• List internal components of the 6HP and 8HP transmissions

• Describe differences between pressure regulators and solenoids

• Identify the different characteristics of pressure regulators

• Differentiate between mechatronic types

• Explain the shifting strategy of the ZF 6HP and 8HP transmissions

• Explain an oil change service procedure

• Analyze transmission adaptation values

• Explain adaptation values to assist in the diagnostic procedure

• Identify the most common failures of the ZF 6HP and 8HP transmissions

• Identify the torque flow of all gears

• Review the disassembly and assembly process of the 6HP and 8HP transmissions

• Review the disassembly and assembly process of ZF mechatronics

EV Level 1 Electrical/Hybrid Vehicle Awareness Training

Saturday, Jun 13, 2026 09:00 AM - 04:00 PM PST

Junipero Serra Porsche & Mercedes - Benz

365 87th St, Daly City, CA 94015

REGISTER NOW

Instructor: Dirk Fuchs

The purpose of this Statement of Work (SOW) is to outline the work, responsibilities, and deliverables required by each party to successfully deliver the Automotive High Voltage Certification Training – Level 1, accredited by the Institute of the Motor Industry (IMI), for SSF.

ZF Dual Clutch and Flywheel Systems

(In - Person)

Saturday, Jul 18th, 2026 8:00 PM - 5:00 PM EST

SSF Kennesaw Training Facility 

4105 Royal Drive NW Suite 600 Kennesaw, GA 30144

REGISTER NOW

Instructor: Brian Bay

Dual Clutch and Flywheel Systems

Today people just want to put the car in drive, and it goes. Most customers do not know what is making that vehicle move just that it does. Weather driven by automatic, manual automatic, CVT or the like, they just want it to work. Technician on the other hand know all too well what it takes to do just that. Then there is the tried-and-true manual transmission making a comeback in the market. With this being the case how is a technician to know where to start to properly diagnose and repair all these different types of issues. Well, ZF has you covered. We will spend the day covering just that. Be it a refresher of older systems or covering the latest technology to drivetrains. This is the class for you.

Time: 8 hours

After completing this training, the participant will be able to:

Describe the operation of mechanical clutch systems
Describe the calculation of transferrable torque
Understand the difference between pull and push clutch types
Identify the different release systems
Describe common failures in the clutch system
Diagnose gearbox failures which are related to mechanical clutch systems
Describe proper installation of clutch systems
Explain the installation of self-adjusting clutch
Understand operation of dual mass flywheel
Identify common dual mass flywheel failures
Identify read out and interpret diesel engine measurement values
Understand wear out patterns of the dual mass flywheel

EV Level 1 Electrical/Hybrid Vehicle Awareness Training

Saturday, Aug 29th, 2026 09:00 AM - 04:00 PM PST

SSF Irvine Training Facility

14250 Myford Rd Irvine, CA 92606

REGISTER NOW

Instructor: Dirk Fuchs

The purpose of this Statement of Work (SOW) is to outline the work, responsibilities, and deliverables required by each party to successfully deliver the Automotive High Voltage Certification Training – Level 1, accredited by the Institute of the Motor Industry (IMI), for SSF.

Electronification of the Chassis (A Step into Autonomous Vehicles)

(In - Person)

Saturday, Sep 12th, 2026 8:00 PM - 5:00 PM PST

Junipero Serra Porsche & Mercedes - Benz

365 87th St, Daly City, CA 94015, USA

REGISTER NOW

Instructor: Brian Bay

Electronification of the Chassis (A Step into Autonomous Vehicles):

With the electronification of the chassis, understanding of the OE design across multiple systems has become even more important in daily shop repairs. This class presents the correlation between those systems and electro-mechanical parts.  ADAS, electronic shock, Smart chassis, electronic steering are all new terms that shops need to be aware of and be able to properly diagnose. 4-wheel steer, another new but old term that is not introduced in the market once again. What makes this class important for a technician is the ability to leave with an understanding of how these changes influence the design of parts and knowledge of fault codes to properly diagnose daily needed repairs. 

8.0hr in-person class

After completing this training, the participant will be able to: 

Describe common failures related to the electric steering system.
Explain correlation between fault codes.
Describe collaboration between steering and transmission issues.
List proper equipment for alignment and diagnostics.
Describe Smart Chassis 
Have a working knowledge of how to properly install software systems.
Identify different driver assist functions and their operations.
Understand active steering systems.

EV Level 1 Electrical/Hybrid Vehicle Awareness Training

Saturday, Oct 24th, 2026 09:00 AM - 04:00 PM EST

SSF Kennesaw Training Facility

4105 Royal Drive NW Suite 600 Kennesaw, GA 30144

REGISTER NOW

Instructor: Dirk Fuchs

The purpose of this Statement of Work (SOW) is to outline the work, responsibilities, and deliverables required by each party to successfully deliver the Automotive High Voltage Certification Training – Level 1, accredited by the Institute of the Motor Industry (IMI), for SSF.