9HP Transmission Overview
(Webinar 9:00AM PST, 12:00PM EST)
Wednesday, December 10, 2025
Online Webinar

REGISTER NOW

As engineers have sought to make front wheel drive transaxles more efficient, they have used new concepts to help them reach the goals that have been set for more efficient drivelines and more forward gears. During this training, participants will first take a detailed look at the ZF 9HP to gain an understanding for how it is designed, and then take a deep dive into diagnostics. Participants will leave this training able to more effectively diagnose and repair ZF 9HP transaxles. 

EV Level 1 Electrical/Hybrid Vehicle Awareness Training
Saturday, December 13, 2025 09:00 AM - 04:00 PM PST
SSF Training Center
14250 Myford Rd, Irvine, CA 92606, USA

REGISTER NOW

The purpose of this Statement of Work (SOW) is to outline the work, responsibilities, and deliverables required by each party to successfully deliver the Automotive High Voltage Certification Training – Level 1, accredited by the Institute of the Motor Industry (IMI), for SSF.

ADAS Operation and Calibration Webinar
(12:00PM PST, 3:00PM EST)
Online Webinar
Wednesday, December 10, 2025 12:00 PM - 01:00 PM PST

REGISTER NOW

As automotive manufacturers move towards making vehicles more and more autonomous, the amount of technology needed to accomplish these autonomous functions has been rapidly increasing. In this training, we will cover the components used in Advanced Driver Assist Systems (ADAS), how they function, and how to perform several common calibrations on European vehicles.

BMW Energy Diagnosis 2 Day Webinar 

Tuesday, January 6th and Thursday January 8th, 2025           (2 Hours Each)

Time 6:00PM - 8:00PM EST

REGISTER NOW

Learn how to use BMW’s ISTA Energy Diagnosis system to identify and resolve parasitic battery draws. This webinar walks technicians through the complete diagnostic workflow — from evaluating stored vehicle data to confirming successful repairs using ISTA and supporting diagnostic tools.

Attendee Takeaways:

·  Understand how BMW’s Energy Diagnosis process integrates within ISTA.

·  Identify modules or systems preventing vehicle sleep mode.

·  Interpret energy history data from JBE, DME/DDE, FRM, and IBS.

·  Combine guided diagnostics with manual current measurement for verification.

·  Apply best practices for confirming and documenting repairs.

·  Gain practical insights from real-world BMW case studies.

Communicating diagnostics, repairs and maintenance with confidence Webinar

Online Webinar
Tuesday, Jan 6, 2026 6:00 PM - 8:00 PM PST

REGISTER NOW

While technicians often have a wealth of training opportunities, service advisors are frequently left without the same level of development. However, the success of any automotive shop hinges on the advisor’s ability to effectively communicate, sell, and upsell services to customers. Without this balance, both financial performance and team morale can suffer.
In this interactive session, we’ll focus on practical strategies to help you boost service sales and enhance customer communication. We'll begin by tackling real-world diagnostic case studies, diving into how to communicate diagnostic processes to customers effectively—emphasizing the critical point that diagnostics are not a free service. Next we’ll review modern manufacturer maintenance schedules, diving into extended oil change intervals and lifetime fluids. Finally, we'll explore commonly recommended maintenance services, with plenty of room for active discussion and participation.

Communicating diagnostics, repairs and maintenance with confidence Webinar

Online Webinar
Thursday, Jan 8, 2026 6:00 PM - 8:00 PM EST

REGISTER NOW

While technicians often have a wealth of training opportunities, service advisors are frequently left without the same level of development. However, the success of any automotive shop hinges on the advisor’s ability to effectively communicate, sell, and upsell services to customers. Without this balance, both financial performance and team morale can suffer.
In this interactive session, we’ll focus on practical strategies to help you boost service sales and enhance customer communication. We'll begin by tackling real-world diagnostic case studies, diving into how to communicate diagnostic processes to customers effectively—emphasizing the critical point that diagnostics are not a free service. Next we’ll review modern manufacturer maintenance schedules, diving into extended oil change intervals and lifetime fluids. Finally, we'll explore commonly recommended maintenance services, with plenty of room for active discussion and participation.

Beyond the Price: Mastering Value-Driven Sales for Service Advisors Webinar

Online Webinar
Tuesday, Jan 20, 2026 6:00 PM - 8:00 PM PST

REGISTER NOW

As a service advisor, one of the most stressful and time-consuming parts of your day is dealing with the constant flow of calls and walk-ins asking for estimates and quotes. With a never-ending to-do list, these interruptions can throw you off track and disrupt your focus. Some shops enforce a "no estimates over the phone" policy, forcing advisors to repeatedly say "no," while others may find themselves bogged down creating estimates that never get approved—leading to frustration and wasted time. The key to reducing this stress and gaining more customers lies in knowing how to handle quote requests effectively. In this class, you’ll learn how to respond to estimate inquiries in a way that builds trust, maximizes your time, and attracts quality customers.

What you’ll learn:

● What customers really mean when asking for a quote—and how to understand their true needs.

● How to distinguish between price shoppers and potential long-term customers—and when to invest your time.

● The best times to present estimates—without overwhelming yourself or wasting time.

● 5 types of estimates and when to use each one—whether over the phone or for vehicles already in the shop.

By the end of this class, you’ll be equipped with the tools and strategies to handle price inquiries more efficiently, reduce stress, and increase your chances of converting inquiries into loyal customers.

Beyond the Price: Mastering Value-Driven Sales for Service Advisors Webinar

Online Webinar
Thursday, Jan 22, 2026 6:00 PM - 8:00 PM EST

REGISTER NOW

As a service advisor, one of the most stressful and time-consuming parts of your day is dealing with the constant flow of calls and walk-ins asking for estimates and quotes. With a never-ending to-do list, these interruptions can throw you off track and disrupt your focus. Some shops enforce a "no estimates over the phone" policy, forcing advisors to repeatedly say "no," while others may find themselves bogged down creating estimates that never get approved—leading to frustration and wasted time. The key to reducing this stress and gaining more customers lies in knowing how to handle quote requests effectively. In this class, you’ll learn how to respond to estimate inquiries in a way that builds trust, maximizes your time, and attracts quality customers.

What you’ll learn:

● What customers really mean when asking for a quote—and how to understand their true needs.

● How to distinguish between price shoppers and potential long-term customers—and when to invest your time.

● The best times to present estimates—without overwhelming yourself or wasting time.

● 5 types of estimates and when to use each one—whether over the phone or for vehicles already in the shop.

By the end of this class, you’ll be equipped with the tools and strategies to handle price inquiries more efficiently, reduce stress, and increase your chances of converting inquiries into loyal customers.

Service Advisor Foundations

(In - Person)

Saturday, Feb 7th, 2026 8:00 AM - 5:00 PM PST

SSF Irvine Training Facility 

14250 Myford Rd Irvine, CA 92606

REGISTER NOW

OVERVIEW
Too often, brand-new service advisors are placed in training built for more experienced professionals—skipping the essential groundwork they need to feel confident on day one. This interactive, full-day workshop is designed specifically for true beginners. We will build core skills step-by-step, ensuring participants leave with a solid understanding of repair shop operations, customer communication, and the fundamentals of creating repair orders and estimates.

LEARNING OBJECTIVES

Participants will walk away confident in:
● Creating accurate work orders, estimates, and invoices
● Understanding how repair shops flow day-to-day
● Explaining maintenance and common vehicle systems in customer-friendly language
● Communicating effectively with customers and the shop team

WHO THIS IS FOR
From technicians stepping out of the shop and into the service lane, to advisors joining from other industries, to family members pitching in to help the business grow, this class is for you.

ZF BMW / Audi Transmission Maintenance, Diagnostics, and Overhaul

(In - Person)

Saturday, Feb 7th, 2026 8:00 PM - 5:00 PM EST

SSF Kennesaw Training Facility 

4105 Royal Drive NW Suite 600 Kennesaw, GA 30144

REGISTER NOW

BMW / Audi Transmission Maintenance, Diagnostics, and Overhaul

BMW and Audi are one of the most popular European vehicles on the road today. With roughly over Ten million units on the road today the need for qualified technicians to work on these vehicles has never been greater. At the heart of these vehicles lies the ZF 6 & 8 HP transmissions.

Building transmissions and gear drive systems is at the heart of what ZF does, and throughout its history, ZF has been at the forefront of pushing transmission technology forward. With these technological and engineering advancements, staying up to date on the latest diagnostic and overhaul procedures is critical.

During this training, participants can expect to learn procedures that will aid them with not only understanding how ZF 6HP and 8HP transmissions operate within BMW and Audi vehicles lines, but with maintaining, diagnosing, and repairing these transmissions in a real-world environment. Additionally, this training gives participants the chance to apply the knowledge that they have gained in the classroom setting to an 8HP transmission, under the guidance of a ZF Technical Trainer. 

Duration: 8 hour

After completing this training, the participant will be able to:

• List internal components of the 6HP and 8HP transmissions

• Describe differences between pressure regulators and solenoids

• Identify the different characteristics of pressure regulators

• Differentiate between mechatronic types

• Explain the shifting strategy of the ZF 6HP and 8HP transmissions

• Explain an oil change service procedure

• Analyze transmission adaptation values

• Explain adaptation values to assist in the diagnostic procedure

• Identify the most common failures of the ZF 6HP and 8HP transmissions

• Identify the torque flow of all gears

• Review the disassembly and assembly process of the 6HP and 8HP transmissions

• Review the disassembly and assembly process of ZF mechatronics

ZF Torque Converter Identification and Diagnostics. 

Free Webinar 

Weds, Feb 11th, 2026 12:00 PM PST - 3:00 PM EST

1 Hour Webinar

REGISTER NOW

Transmissions are a significant and often misdiagnosed component of a passenger vehicle. One reason for this is the lack of understanding of its essential components. In this class, we will examine the operation of the torque converter and its role within the transmission system. What are the inner parts of a torque converter, and what do they do? We will delve into everyday issues and how to diagnose the TQ properly in a modern transmission. Join us as we have an insightful look into the world of the Torque Converter.

After completing this training, the participant will be able to:

•      Identify the internal components of a torque converter.

•      Describe how a torque converter operates.

•      Be familiar with common failures associated with torque converters.

•      Have a basic knowledge of how to diagnose a torque converter.

Service Advisor Foundations

(In - Person)

Saturday, Feb 21th, 2026 8:00 AM - 5:00 PM PST

Junipero Serra Porsche & Mercedes - Benz

365 87th St, Daly City, CA 94015, USA

REGISTER NOW

OVERVIEW
Too often, brand-new service advisors are placed in training built for more experienced professionals—skipping the essential groundwork they need to feel confident on day one. This interactive, full-day workshop is designed specifically for true beginners. We will build core skills step-by-step, ensuring participants leave with a solid understanding of repair shop operations, customer communication, and the fundamentals of creating repair orders and estimates.

LEARNING OBJECTIVES

Participants will walk away confident in:
● Creating accurate work orders, estimates, and invoices
● Understanding how repair shops flow day-to-day
● Explaining maintenance and common vehicle systems in customer-friendly language
● Communicating effectively with customers and the shop team

WHO THIS IS FOR
From technicians stepping out of the shop and into the service lane, to advisors joining from other industries, to family members pitching in to help the business grow, this class is for you.

EV Level 1 Electrical/Hybrid Vehicle Awareness Training

Saturday, Mar 14th, 2026 09:00 AM - 04:00 PM PST

SSF Training Center
14250 Myford Rd, Irvine, CA 92606, USA

REGISTER NOW

The purpose of this Statement of Work (SOW) is to outline the work, responsibilities, and deliverables required by each party to successfully deliver the Automotive High Voltage Certification Training – Level 1, accredited by the Institute of the Motor Industry (IMI), for SSF.

JLR Body Systems, Networking and Immobilization - Webinar

Wedsnday, March 25th, 2026 

Time 6:00PM - 8:00PM EST

REGISTER NOW

Please note that registration must be completed by 12:00 PM PST on the day prior to the webinar's start.

Webinar Hosted by: Tom Morgan

Troubleshoot common issues related to vehicle networking and security.
• Understand the fundamental principles of automotive network communication protocols using diagnostic tools
• Network signal analysis (CAN, LIN)
• Diagnosing "No Start" conditions related to immobilizer
• Introduction of Dealer Diagnostic Tools for network and immobilizer diagnostics
• Execute key programming and immobilizer component replacement procedures.

ZF Electronic Power Steering Systems.

Free Webinar 

Weds, Mar 25th, 2026 12:00 PM - 3:00 PM EST

REGISTER NOW

Electronic Power Steering Systems.

1 Hour Webinar

Gone are the days of the hydraulically operated steering racks. Today’s modern cars are switching to electrically assisted steering systems and the tremendous advantages they offer compared to the vehicles of old. With all the modern safety and driver-assist functions integrated into today’s vehicles, electronic steering is playing a significant role. In this class, we will examine the EPS system and how it functions.

 After completing this training, the participant will be able to:

• Describe the power steering system operations.

• Cover the advantages of EPS vs hydraulic steering systems.

• Common issues associated with EPS systems and diagnostics.

• A working knowledge of how EPS relates to other vehicle systems

ZF Electronification of the Chassis (A Step into Autonomous Vehicles) -

Free Webinar 

Weds, Apr 1st , 2026 12:00 PM - 3:00 PM EST

REGISTER NOW

Electronification of the Chassis (A Step into Autonomous Vehicles):

1 Hour Webinar

With the electronification of the chassis, understanding of the OE design across multiple systems has become even more critical in daily shop repairs. This class explores the correlation between these systems and electromechanical components.  ADAS, electronic shock, Smart chassis, and electronic steering are all new terms that shops need to be aware of and properly diagnose. 4-wheel steer, another new but old term that was not introduced to the market again. What makes this class important for a technician is the ability to leave with an understanding of how these changes influence the design of parts and knowledge of fault codes to diagnose the daily repairs needed properly. 

 After completing this training, the participant will be able to: 

Describe common failures related to the electric steering system
Explain the correlation between fault codes
Describe the collaboration between steering and transmission issues
List proper equipment for alignment and diagnostics
Describe Smart Chassis 

JLR Body Systems, Networking and Immobilization - Webinar

Wedsnday, Apr 15th, 2026 

Time 6:00PM - 8:00PM PST

REGISTER NOW

Please note that registration must be completed by 12:00 PM PST on the day prior to the webinar's start.

Webinar Hosted by: Tom Morgan

Troubleshoot common issues related to vehicle networking and security.
• Understand the fundamental principles of automotive network communication protocols using diagnostic tools
• Network signal analysis (CAN, LIN)
• Diagnosing "No Start" conditions related to immobilizer
• Introduction of Dealer Diagnostic Tools for network and immobilizer diagnostics
• Execute key programming and immobilizer component replacement procedures.

Service Advisor Foundations

(In - Person)

Saturday, Apr 11th, 2026 8:00 AM - 5:00 PM EST

SSF Kennesaw Training Facility

4105 Royal Drive NW Suite 600 Kennesaw, GA 30144

REGISTER NOW

OVERVIEW
Too often, brand-new service advisors are placed in training built for more experienced professionals—skipping the essential groundwork they need to feel confident on day one. This interactive, full-day workshop is designed specifically for true beginners. We will build core skills step-by-step, ensuring participants leave with a solid understanding of repair shop operations, customer communication, and the fundamentals of creating repair orders and estimates.

LEARNING OBJECTIVES

Participants will walk away confident in:
● Creating accurate work orders, estimates, and invoices
● Understanding how repair shops flow day-to-day
● Explaining maintenance and common vehicle systems in customer-friendly language
● Communicating effectively with customers and the shop team

WHO THIS IS FOR
From technicians stepping out of the shop and into the service lane, to advisors joining from other industries, to family members pitching in to help the business grow, this class is for you.

ZF Modern Braking and Electronic Steering Diagnostics & Overview

In-Person

Weds, Apr 18th , 2026 8:00 AM - 5:00 PM EST

Autobahn Performance

698 NE 45th ST, Oakland Park, FL 33334

REGISTER NOW

Modern Braking and Electronic Steering Diagnostics & Overview

Now days it seems all the focus is all about fuel economy, future technology, the new and improved ways to drive our vehicle forward, and the environmental impacts. These are all great topics and very important to the automotive industry today. Let’s not forget though, something has to still bring all these great leaps forward to a stop. Gone are also the days of the hydraulicly operated steering racks. Today’s modern cars are switching to the electrically assisted steering systems and the wonderful advantages it offers compared to the vehicles of old. With all the modern safety and driver assist functions integrated it today’s vehicles, electronic steering is playing a major role. In this class we will examine the electronic braking & steering systems in todays modern vehicles and what the future holds for tomorrow’s technicians.  

 

Time: 8 Hours

After completing this training, the participant will be able to:

·  Describe the power steering system operations.

· Cover the advantages of EPS vs hydraulic steering systems.

· Common issues associated with EPS systems and diagnostics.

· A working knowledge of how EPS relates to other vehicle systems.

· Describe braking technology.

· Diagnose ABS errors.

· Identify noise issues.

· Explain electrical park brake systems.

· Describe proper mechanical release of electrical brake system.

· Describe collaboration between brakes and diver assist function.

· Diagnose brake systems and errors.

· List braking components and their functions.

· Explain assistance-based emergency braking.

· Describe common brake pads installation errors.

· Identify causes for premature damage.

· Understanding the consequences of a worn-out rotor.

Inside ISTA & TIS: BMW's Diagnostic and Service Platforms 

(Webinar)

REGISTER NOW

Tuesday, Apr 21st, 2026 6:00 PM - 8:00 PM PST

Please note that registration must be completed by 12:00 PM PST on the day prior to the webinar's start.

Webinar Hosted by: Carl Stutz

Inside ISTA & TIS: BMW's Diagnostic and Service Platforms
Join us for a focused, high-impact webinar designed to get you up to speed with BMW’s diagnostic tools and workflows. Whether you're new to ISTA or looking to sharpen your skills, this session will cover everything from software navigation to module coding and common repair strategies.”

After completing this training, the participant will be able to:

• Navigate BMW ISTA and TIS platforms
• Understand control module communication and fault diagnosis
• Perform service functions and maintenance procedures
• Explain the basics of programming and coding
• Apply real-world ISTA repair use cases and best practices

ZF BMW / Audi Transmission Maintenance, Diagnostics, and Overhaul

(In - Person)

Saturday, Jun 20th, 2026 8:00 PM - 5:00 PM PST

SSF Irvine Training Facility 

14250 Myford Rd Irvine, CA 92606

REGISTER NOW

BMW / Audi Transmission Maintenance, Diagnostics, and Overhaul

BMW and Audi are one of the most popular European vehicles on the road today. With roughly over Ten million units on the road today the need for qualified technicians to work on these vehicles has never been greater. At the heart of these vehicles lies the ZF 6 & 8 HP transmissions.

Building transmissions and gear drive systems is at the heart of what ZF does, and throughout its history, ZF has been at the forefront of pushing transmission technology forward. With these technological and engineering advancements, staying up to date on the latest diagnostic and overhaul procedures is critical.

During this training, participants can expect to learn procedures that will aid them with not only understanding how ZF 6HP and 8HP transmissions operate within BMW and Audi vehicles lines, but with maintaining, diagnosing, and repairing these transmissions in a real-world environment. Additionally, this training gives participants the chance to apply the knowledge that they have gained in the classroom setting to an 8HP transmission, under the guidance of a ZF Technical Trainer. 

Duration: 8 hour

After completing this training, the participant will be able to:

• List internal components of the 6HP and 8HP transmissions

• Describe differences between pressure regulators and solenoids

• Identify the different characteristics of pressure regulators

• Differentiate between mechatronic types

• Explain the shifting strategy of the ZF 6HP and 8HP transmissions

• Explain an oil change service procedure

• Analyze transmission adaptation values

• Explain adaptation values to assist in the diagnostic procedure

• Identify the most common failures of the ZF 6HP and 8HP transmissions

• Identify the torque flow of all gears

• Review the disassembly and assembly process of the 6HP and 8HP transmissions

• Review the disassembly and assembly process of ZF mechatronics

EV Level 1 Electrical/Hybrid Vehicle Awareness Training

Saturday, Jun 13, 2026 09:00 AM - 04:00 PM PST

Junipero Serra Porsche & Mercedes - Benz

365 87th St, Daly City, CA 94015

REGISTER NOW

The purpose of this Statement of Work (SOW) is to outline the work, responsibilities, and deliverables required by each party to successfully deliver the Automotive High Voltage Certification Training – Level 1, accredited by the Institute of the Motor Industry (IMI), for SSF.

ZF Dual Clutch and Flywheel Systems

(In - Person)

Saturday, Jul 18th, 2026 8:00 PM - 5:00 PM PST

SSF Kennesaw Training Facility 

4105 Royal Drive NW Suite 600 Kennesaw, GA 30144

Dual Clutch and Flywheel Systems

Today people just want to put the car in drive, and it goes. Most customers do not know what is making that vehicle move just that it does. Weather driven by automatic, manual automatic, CVT or the like, they just want it to work. Technician on the other hand know all too well what it takes to do just that. Then there is the tried-and-true manual transmission making a comeback in the market. With this being the case how is a technician to know where to start to properly diagnose and repair all these different types of issues. Well, ZF has you covered. We will spend the day covering just that. Be it a refresher of older systems or covering the latest technology to drivetrains. This is the class for you.

Time: 8 hours

After completing this training, the participant will be able to:

Describe the operation of mechanical clutch systems
Describe the calculation of transferrable torque
Understand the difference between pull and push clutch types
Identify the different release systems
Describe common failures in the clutch system
Diagnose gearbox failures which are related to mechanical clutch systems
Describe proper installation of clutch systems
Explain the installation of self-adjusting clutch
Understand operation of dual mass flywheel
Identify common dual mass flywheel failures
Identify read out and interpret diesel engine measurement values
Understand wear out patterns of the dual mass flywheel

EV Level 1 Electrical/Hybrid Vehicle Awareness Training

Saturday, Aug 29th, 2026 09:00 AM - 04:00 PM PST

SSF Irvine Training Facility

14250 Myford Rd Irvine, CA 92606

REGISTER NOW

The purpose of this Statement of Work (SOW) is to outline the work, responsibilities, and deliverables required by each party to successfully deliver the Automotive High Voltage Certification Training – Level 1, accredited by the Institute of the Motor Industry (IMI), for SSF.

EV Level 1 Electrical/Hybrid Vehicle Awareness Training

Saturday, Oct 24th, 2026 09:00 AM - 04:00 PM EST

SSF Kennesaw Training Facility

4105 Royal Drive NW Suite 600 Kennesaw, GA 30144

REGISTER NOW

The purpose of this Statement of Work (SOW) is to outline the work, responsibilities, and deliverables required by each party to successfully deliver the Automotive High Voltage Certification Training – Level 1, accredited by the Institute of the Motor Industry (IMI), for SSF.