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Get on the Bus – Effective Strategies for Vehicle Network Diagnosis

(Webinar)

Saturday, July 11th, (4 Hour Weekend Webinar) 8:00AM - 12:00PM EST

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Instructor: Dennis Woll

OVERVIEW

Vehicle communication networks are the backbone of the advanced modern vehicle. This course explores the evolution of automotive communication networks across all vehicle makes and models, giving technicians a practical understanding of how vehicle modules communicate, share data, and coordinate system operation. Moving from early serial communication through modern networks such as CAN, MOST and FlexRay, the class focuses on what defines a network, how topology influences communication, and how to identify and test individual nodes. Emphasis is placed on real-world diagnostics, helping technicians move beyond fault codes to understand the “conversation” occurring on the network—why it matters, how it fails, and how to test it effectively.

What you will Learn:

Diagnose network faults quickly and effectively
Define the components of a Network including configurations, communication strategies, hierarchies, and more
Navigate network topology – the roadmap of communication systems
Network gateways and how they affect diagnosis
K-Line Operation and Testing
Local interconnect network (LIN) Bus operation and testing
Controller area network (CAN) Operation and Description
CAN DNA - Identifying the Conversation
The "Three P's" of CAN
Advanced diagnostic strategies for tricky communication faults
Advanced Networks including MOST, FlexRay and more…

Supercharge Your Shop: Using AI to Identify & Elevate Advisor Performance

(Webinar)

Online Webinar (2- Day, 4 Hour Webinar)
Tuesday, Jul 14, 2026 (2 Hours) & Thursday, Jul 16, 2026 (2 Hours)

6:00 PM - 8:00 PM EST

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Instructor: Coralee Zueff

OVERVIEW

There is a lot of talk around AI. Some shops want nothing to do with it and others think it will take our jobs. Coralee’s belief if AI is a tool like any other and today’s most successful shops know HOW to utilize it and understand its current limitations.
In this interactive 4-hour session, you’ll learn how AI is transforming the way service advisors and shops improve customer communication, technician efficiency and profitability.

AI Features Discussed:
● Inspection Assistant: Helps service advisors capture customer concerns better to help technicians be as efficient as possible and diagnose the customer complaint quickly.
● Maintenance systems: Analyzes each vehicle’s service history (from the shop management system & external data when available) and compares it against recommended maintenance intervals (either manufacturer or custom) so shops don’t miss maintenance work.
● Customer Workflows: Automates or assists with parts of the customer interaction workflow (e.g., capturing concerns, follow-ups, reminders) to keep the process smoother.
● Profitability Analysis / Real-Time Repair Order Auditing: Flag jobs that are under-priced or may have low profitability before they are sold, and provide insights into technician productivity, bottlenecks, and operational inefficiencies.
● AI Clone (Digital Advisor/Owner Replica):
● A trained AI modeled after the shop owner or top advisor that can respond to customers in their voice and style for estimates, follow-ups, explanations, and training—ensuring consistency and scalability without burnout.
● AI Bot (Virtual Service Assistant):
● Handles routine customer interactions such as appointment scheduling, answering common questions, sending status updates, and triaging basic concerns—reducing front desk load and improving response time.
● Real-world case studies and testimonials from shop owners who’ve used AI to dramatically improve team performance—and their bottom line.

As we all know, AI has its limitations. Coralee has identified AI is not always correct when itcomes to technical data as well as come up with creative examples to explain these jobs to customers.
Customers/clients are using AI to diagnose their vehicle and analyze estimates provided. We will also discuss how to handle these öbjections.
Whether you’re trying to close more sales, build customer trust, or ensure consistency across, this class will show you how to turn every opportunity for growth.

Mastering BMW Parasitic Draw Diagnosis

(Webinar)

Date:July Saturday 18th

Time: 8:00AM - 12:00PM EST (4 Hour Webinar)

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Instructor: Carl Stutz

Course Description:

Learn how to use BMW’s ISTA Energy Diagnosis system to identify and resolve parasitic battery draws. This webinar walks technicians through the complete diagnostic workflow — from evaluating stored vehicle data to confirming successful repairs using ISTA and supporting diagnostic tools.

Attendee Takeaways:

Understand how BMW’s Energy Diagnosis process integrates within ISTA.
Identify modules or systems preventing vehicle sleep mode.
Interpret energy history data from JBE, DME/DDE, FRM, and IBS.
Combine guided diagnostics with manual current measurement for verification.
Apply best practices for confirming and documenting repairs.
Gain practical insights from real-world BMW case studies.

EV Level 1 Electrical/Hybrid Vehicle Awareness Training

Webinar

Monday Sept 14th - Wednesday Sept 16th, 2026

3-day live webinar held on Monday, Tuesday, and Wednesday from 6:00 PM – 7:30 PM EST.

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Instructor: Dirk Fuchs

This online course is designed for shop owners, service writers, and technicians looking to build a strong foundation in Hybrid and Electric Vehicle technology.

You’ll learn EV & Hybrid system awareness, safety procedures, PPE requirements, diagnostic basics, high-voltage system repair fundamentals, and detailed battery architecture. The training follows European ECE-R100 guidelines while also covering key U.S. recommendations such as OSHA, NFPA, and SAE.

All sessions are led by ACTA-certified instructors with extensive real-world experience.

Limitless Leadership & Service Excellence: Building Teams that Inspire and Deliver ( In-Person )

Saturday Aug 15th, 2026

8:00AM-5:00PM EST

SSF Training Center (Kennesaw)

4105 Royal Dr NW suite 600, Kennesaw, GA 30144, USA

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Instructor: Josh Parnell

Limitless Leadership is an immersive 8-hour training that equips leaders with the mindset, communication skills, coaching tools, and strategic frameworks needed to inspire teams, drive performance, and create lasting organizational impact. Through practical exercises and transformational concepts, from vision casting and effective delegation to innovation, change management, and action-driven leadership, participants leave empowered to lead with purpose, clarity, and confidence.

At the end of this course you will be able to:

Lead a mindset change in your organization
Streamline communication between team members
Improve shop performance, efficiency and proficiency with strategic frameworks that motivate and inspire your team
Effectively coach team members and delegate responsibility through a framework of clear expectations and accountability

Inside ISTA & TIS: BMW's Diagnostic and Service Platforms

(Webinar)

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Tuesday, July 7th, 2026 6:00 PM - 8:00 PM EST

Please note that registration must be completed by 12:00 PM PST on the day prior to the webinar's start.

Webinar Hosted by: Carl Stutz

Inside ISTA & TIS: BMW's Diagnostic and Service Platforms
Join us for a focused, high-impact webinar designed to get you up to speed with BMW’s diagnostic tools and workflows. Whether you're new to ISTA or looking to sharpen your skills, this session will cover everything from software navigation to module coding and common repair strategies.”

After completing this training, the participant will be able to:

• Navigate BMW ISTA and TIS platforms
• Understand control module communication and fault diagnosis
• Perform service functions and maintenance procedures
• Explain the basics of programming and coding
• Apply real-world ISTA repair use cases and best practices

BMW Maintenance 101: What Every New Tech and Advisor Should Know - Webinar

Tuesday, Aug 4th, 2026

Time 6:00PM - 8:00PM EST

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Please note that registration must be completed by 12:00 PM PST on the day prior to the webinar's start.

Webinar Hosted by: Carl Stutz

BMW Maintenance Essentials is a foundational training webinar designed for entry-level technicians and service advisors working with BMW vehicles. This course provides a structured overview of routine maintenance procedures across multiple BMW platforms, with a focus on performing services correctly, efficiently, and consistently.

In addition to core maintenance workflows, the course emphasizes inspection best practices and common wear patterns technicians and advisors should recognize during basic services. Attendees will learn how to identify potential future repair needs, understand why they occur, and communicate findings clearly to support informed service recommendations and customer trust.

Attendee Takeaways:

Understand BMW-specific maintenance intervals, service concepts, and inspection expectations

Perform common maintenance procedures with awareness of BMW design characteristics and service considerations

Identify typical wear items and failure patterns encountered during routine maintenance visits

Recognize warning signs that indicate potential upsell or future service opportunities

Differentiate between normal wear, developing concerns, and immediate service needs

Improve inspection consistency and documentation during basic maintenance services

Strengthen communication between technicians and service advisors using accurate technical observations

Build customer value by linking maintenance findings to preventive and corrective service recommendations

48-Volt Electrical Systems in European Vehicles

Webinar

Thursday Aug 20th, 2026

Time 6:00PM - 8:00PM PST